About Us Bedfordshire Barbecue Centre Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Barbeques Direct
C/o Bedfordshire Barbecue Centre Ltd
43 Tempsford Road, Sandy
Beds.
SG19 2AF
Phone: 01767-681694
Fax: 01767-682904
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, Mastercard and Switch. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Delivery - Goods are priced in UK sterling. For delivery to any country outside the UK please telephone +44 (0) 1767 681694

Please see individual product details for current delivery times. Our parcel carriers deliver weekdays between 8am and 6pm. A failed delivery will automatically be attempted on the next working day, any further attempts will incur additional charges. If a delivery attempt has been made the driver will try to leave a card saying so with instructions to call the local depot, please do as instructed and don’t just ignore the card. If nobody is available to receive and sign for the delivery it can be left in a safe location or with a neighbour, please specify details in the special instructions field. We Offer free delivery for orders over £50 within the Mainland UK, *Excluding Scottish highlands as denoted below.

Scottish Post codes: Under 30kg -- / -- Over 30kg
IV- all post codes £20 -- / -- £50
KA 1-14 £20 -- / -- £50
PA20-PA70 £20 -- / -- £50
PH1-PH50 £20 -- / -- £50

Damaged or missing items must be reported within 24 hours. We will not be liable to you if a 'non-signature' service is requested, or written instructions are given to leave goods in a 'safe' location, and the goods are subsequently lost or damaged.

- We require a photo of the damages emailed to us at damages[at]bedsbbq.co.uk
- Once photo evidence has been received we can organise a replacement for the damaged part.
Delivery Schedule We deliver your order right away. We will normally send your order to you in 2 business days . International orders are generally received in under 14 days.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 20% VAT is added.
Credit Card Security Here at Bedfordshire Barbecue Centre we want you to feel confident and safe shopping with us online, therefore we have all our online transactions processed via Actinic Payments through CreditCall one of the UK's largest online payment processing merchants.

All transaction information passed between our site and the Actinic Payments Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our server from Actinic are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing our website passes to the Actinic Payments servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Through our Payment Service Provider we are able to accept most major Credit and Debit cards including. Visa, Mastercard, Delta, Visa Electron, Solo and UK Maestro.

Unfortunately at the moment we are not able to accept American Express.
Guarantee We guarantee your satisfaction. Should you encounter any problems, please do not hesitate to call us or email us if you prefer.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01767-681694 or fax us on 01767-682904 or write to us at Bedfordshire Barbecue Centre Ltd, 43 Tempsford Road, Sandy, Beds, SG19 2AF, UK
Privacy Policy Bedfordshire Barbecue Centre do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
Returns Policy There is a £15 charge for initial delivery and a £20 charge for collection on BBQs, smaller items like spares will be cheaper.

At Bedfordshire Barbeque Centre Ltd we want you to be delighted with your order, so if you are unhappy you can return them within 14 days of receipt for a replacement. Goods must be in the same condition as when despatched. We will refund any postage costs if the return is a result of our error we made in fulfilling your order. If the goods are faulty/Damaged and if possible the damaged parts of the order/BBQ will be replaced in the first instance. Any refunds will be made within 30 days. This does not affect your statutory rights.

To make a return please send the item(s) together with the original invoice and a covering letter explaining the reason for the return. Please wrap all items securely in original packaging and send to the address below:

Bedfordshire Barbeque Centre
41a-43 Tempsford Rd
Sandy
Bedfordshire
SG19 2AF
United Kingdom

For your protection we recommend that you use a recorded delivery service since Beds Barbecue Centre cannot be held responsible for returns which are lost or damaged in transit.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm